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Refund and Cancellation

Effective Date: July 02, 2026

Thank you for choosing SpatioWorld Track (Wenotix Safe).

This Refund and Cancellation Policy explains how refunds, cancellations, and subscription terminations are handled for products and services provided by Spatioworld Technologies Private Limited through https://track.spatioworld.com and the SpatioWorld Track (Wenotix Safe) Android and iOS applications.

By purchasing or subscribing to our Services, you agree to this Refund and Cancellation Policy.

1. Definitions

For the purposes of this Policy:

Application means the SpatioWorld Track (Wenotix Safe) mobile application available for Android and iOS.

Company, We, Us, or Our means Spatioworld Technologies Private Limited.

Customer means any individual, business, organization, or entity purchasing or subscribing to the Services.

Order means a purchase of a subscription, software license, or digital service.

Service means the SpatioWorld Track (Wenotix Safe) website, web application, Android application, iOS application, APIs, GPS tracking platform, and related services available through https://track.spatioworld.com.

Website means https://track.spatioworld.com.

You means the individual or legal entity accessing or using the Services.

2. Nature of Services

SpatioWorld Track (Wenotix Safe) provides cloud-based GPS tracking, fleet management, asset tracking, and personal safety services delivered electronically.

No physical products are sold or shipped. All purchases relate to digital services, subscriptions, software access, or related online services.

3. Order Cancellation

You may cancel your subscription at any time through your account, by contacting our support team, or as otherwise provided in your service agreement.

Cancellation will stop future renewals but will not automatically entitle you to a refund for any fees already paid unless stated otherwise in this Policy or required by applicable law.

Enterprise agreements may include separate cancellation terms as specified in the applicable contract.

4. Refund Policy

Unless otherwise required by applicable law, subscription fees and service charges are generally non-refundable after the Services have been activated or made available.

Refunds may be considered in limited circumstances, including:

  • Duplicate payments.

  • Incorrect billing due to a technical error.

  • Failure to activate the purchased subscription due to an issue attributable to the Company.

  • Other exceptional circumstances determined by the Company at its sole discretion.

Approved refunds will be processed using the original payment method wherever possible.

5. Trial Services

If a free trial or promotional offer is provided, it will be subject to the specific terms communicated at the time of registration.

Once a paid subscription begins, standard billing and refund terms apply.

6. Subscription Renewals

Where automatic renewal is enabled, your subscription will renew according to your selected billing cycle unless cancelled before the renewal date.

You are responsible for cancelling your subscription before renewal if you do not wish to continue using the Services.

7. Non-Refundable Charges

The following are generally non-refundable unless required by law:

  • Subscription fees for active Services.

  • Setup or onboarding fees.

  • Professional services.

  • Custom software development.

  • API integration services.

  • Consulting or implementation services.

  • Charges incurred due to customer misuse or violation of the Terms and Conditions.

8. Refund Processing

If a refund is approved:

  • Refunds are generally processed within 7–14 business days.

  • Processing time may vary depending on your payment provider or financial institution.

  • Refunds will normally be credited using the original payment method.

9. Suspension or Termination

Refunds will not be provided where an account has been suspended or terminated due to:

  • Violation of our Terms and Conditions.

  • Fraudulent activity.

  • Abuse of the Services.

  • Non-payment.

  • Unlawful use of GPS tracking or related features.

10. Contact Us

If you have any questions regarding this Refund and Cancellation Policy, please contact us:

Spatioworld Technologies Private Limited

Ground & Second Floor
Tejaswini Housing Society
Survey No. 242/1 & 2/38, 242/1 & 2/3
Plot No. 41/42, DP Road
Near Medipoint, Baner Gaon
Pune, Maharashtra 411045
India

Website: https://track.spatioworld.com

General Enquiries: contact@spatioworld.com

Technical Support: support@spatioworld.com

Phone: +91 89565 88558

11. Changes to this Policy

Spatioworld Technologies Private Limited reserves the right to modify or update this Refund and Cancellation Policy at any time.

Any changes will become effective upon publication on https://track.spatioworld.com. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.